Error on handshake url http://127.0.0.1:9060/api/handshake

Tethys

Eikon is working fine.

Python API stopped to work yesterday with the following errors:

C:\Users\backend>python
Python 3.11.3 (tags/v3.11.3:f3909b8, Apr  4 2023, 23:34:50) [MSC v.1934 32 bit (Intel)] on win32
Type "help", "copyright", "credits" or "license" for more information.
>>> import eikon as ek
>>> ek.set_log_level(1) #This is to enable log deta
>>> ek.set_app_key("***")
2024-03-01 13:06:36,286 P[11652] [MainThread 32844] Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy...
2024-03-01 13:06:36,286 P[11652] [MainThread 32844] Request to http://127.0.0.1:9060/api/status
        headers = {'x-tr-applicationid': '***'}
        params = None
2024-03-01 13:06:36,372 P[11652] [MainThread 32844] Send request with headers [(b'Host', b'127.0.0.1:9060'), (b'Accept-Encoding', b'gzip, deflate'), (b'Connection', b'keep-alive'), (b'User-Agent', b'python-httpx/0.24.0'), (b'Accept', b'application/json'), (b'x-tr-applicationid', b'***')] and cookies None
2024-03-01 13:06:36,374 P[11652] [MainThread 32844] HTTP request response 200: {"statusCode":"ST_PROXY_READY","version":"3.9.0-eikon4"}
2024-03-01 13:06:36,375 P[11652] [MainThread 32844] Checking proxy url http://127.0.0.1:9060/api/status response : 200 - {"statusCode":"ST_PROXY_READY","version":"3.9.0-eikon4"}
2024-03-01 13:06:36,375 P[11652] [MainThread 32844] Port 9060 was retrieved from .portInUse file
2024-03-01 13:06:36,376 P[11652] [MainThread 32844] Try to handshake on url http://127.0.0.1:9060/api/handshake...
2024-03-01 13:06:36,377 P[11652] [MainThread 32844] Request to http://127.0.0.1:9060/api/handshake
        headers = {'Content-Type': 'application/json', 'x-tr-applicationid': '***'}
        params = None
2024-03-01 13:06:51,379 P[11652] [MainThread 32844] TimeoutException on HTTP request: ReadTimeout('')
2024-03-01 13:06:51,380 P[11652] [MainThread 32844] Error on handshake url http://127.0.0.1:9060/api/handshake : ReadTimeout('')
2024-03-01 13:06:51,381 P[11652] [MainThread 32844] Error on handshake url http://127.0.0.1:9060/api/handshake : ReadTimeout('')
2024-03-01 13:06:51,381 P[11652] [MainThread 32844] Port number was not identified, cannot send any request
2024-03-01 13:06:51,382 P[11652] [MainThread 32844] Received notification for closed streaming session 0
2024-03-01 13:06:51,383 P[11652] [MainThread 32844] Init a Desktop session with new app_key

I went through https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

Logs:

[2024-03-01 17:31:39.153|1|api-svc|1|INFO] Start server...
[2024-03-01 17:31:39.162|1|api-svc|2|DEBUG] onStarted: 9000
[2024-03-01 17:31:39.163|1|api-svc|1|INFO] Listening to port=9000
[2024-03-01 17:31:39.165|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests

http://localhost:9000/ping?all:

{"port":9000,"mode":"eikon4","pid":24104,"hasSecure":true,"startedTime":"Thu Feb 29 2024 21:05:26 GMT-0500 (Eastern Standard Time)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"},{"path":"/sxs/v1/services/messenger"}]}

http://localhost:9060/api/status

{"statusCode":"ST_PROXY_READY","version":"3.9.0-eikon4"}

Eikon: 4.0.6412

eikon python module: 1.1.16

What can I do next?

Charles Cara

I encountered the same error. After a call from LSEG support, the solution was to generate a new API Key and use that instead of the old one.

Tethys

It is the same issue : https://community.developers.refinitiv.com/questions/114616/eikon-data-api-in-python-not-working-since-the-las.html

But we are using eikon python module instead of refinitiv

nick.zincone

Hi @Tethys,

Everything you are trying is correct. I also went through a number of tests against Eikon, using the eikon python module, the Data Library for Python as well as the Data Library for .Net and in all cases, the handshake is timing out. However, everything works as expected when testing against Workspace. This may be an issue with the API Proxy within Eikon. I'm following up with the team to verify.

I'm using the following:

Tethys

https://community.developers.refinitiv.com/discussion/comment/114816#Comment_114816

Thank you for the update. Let me try to do the same.

nick.zincone

Hi,

For those who are still running into issues handshaking with Eikon, can you please confirm the version of your REFINITIVHOLDINGS.EIKON.DATAAPIPROXY. The developers are asking for API Proxy logs and suggested to follow this guide: https://developers.lseg.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv