Delayed update for RIC via API

jeremiemae.celajes

This data was published at 3.15 pm and was available via the excel add in (and terminal) immediately.

In the python API it was not available until 9pm. That is a 6-hour lag of data delivers from one method to another, a method which in my opinion should be much quicker.

I used CODEBK and below was able to get the data. Below is the code I used.

import refinitiv.dataplatform.eikon as ek

ek.set_app_key('DEFAULT_CODE_BOOK_APP_KEY')

ek.get_timeseries("STK-GO-ARA",

fields="*",

start_date='2024-03-01',

interval='daily')

Can you confirm if what the issue is in the code client used as there is no delay in Excel nor Eikon terminal.

Code client used:

import eikon as ek

ek.set_app_key('App_Key')

today = datetime.date.today()

ara = ek.get_timeseries('STK-GO-ARA', fields='CLOSE', start_date='2019-01-01')

Jirapongse

@jeremiemae.celajes

I ran the code and got the data properly.

The API retrieves data from the source. It can't delay the data. For the ek.get_timeseries method, the data source is the UDF service. Please contact the helpdesk to verify the content on UDF.

The client can verify the retrieved raw data by using the following code.

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('<App key>')

The raw data looks like this:

If the client can't see the data in the log, the problem should be in the backend system.

Morever, if the problem happens with the Eikon Data API on the local machine, please try to replicate the issue on the same enviroment as the client (not using CodeBook) because the data sources may be different.