How to properly open a Platform session?

KPLUZANSKI

I am trying to open a platform session in Python using the following guide:

Example.DataLibrary.Python/Examples/4-Session/EX-4.01.01-Sessions.ipynb at lseg-data-examples · LSEG-API-Samples/Example.DataLibrary.Python · GitHub

However, it systematically fails. The code either runs indefinitely or returns a timed-out error.

I have properly modified the configuration file to specify my userID, UserPWD, and AppKey, and passed the path to the function open_session as follows:

import lseg.data as ld

ld.open_session(name='platform.ldp', config_name=".../LSEG API/Configuration/lseg-data.config.json")

wasin.w

Hello @KPLUZANSKI

Your lseg-data.config.json looks valid to me. About the "An error occurred while requesting URL('https://api.refinitiv.com/auth/oauth2/v1/token'). ConnectTimeout('[WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time...." error message, it seems to be a connection issue between your machine and the RDP API Gateway (api.refinitiv.com).

Does your company has any firewall or proxy or network policy that blocks a HTTP connection to LSEG api.refinitiv.com?

If your network team needs to configure the firewall, the static IPs of the api.refinitiv.com are as follows:

• 75.2.0.254
• 99.83.242.11

raksina.samasiri

Hi @KPLUZANSKI ,

Could you please provide the content in the configuration file for further investigation (with your credentails/user ID, app key removed)

wasin.w

Hello @KPLUZANSKI

Did you check the step-by-step guide on this LSEG Data Library for Python page yet?

KPLUZANSKI

https://community.developers.refinitiv.com/discussion/comment/122394#Comment_122394

Yes I followed this guide, thanks.

KPLUZANSKI

https://community.developers.refinitiv.com/discussion/comment/122385#Comment_122385

Here my configuration file:

{

"logs": {

"level": "debug",

"transports": {

"console": {

"enabled": false

},

"file": {

"enabled": false,

"name": "lseg-data-lib.log"

}

}

},

"sessions": {

"default": "platform.ldp",

"platform": {

"ldp": {

"app-key": "xxx",

"username": "email",

"password": "xxx"

}

},

"desktop": {

"workspace": {

"app-key": "xxx"

}

}

}

}

KPLUZANSKI

https://community.developers.refinitiv.com/discussion/comment/122389#Comment_122389

With the following error message:

An error occurred while requesting URL('https://api.refinitiv.com/auth/oauth2/v1/token'). ConnectTimeout('[WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond')[Error 0] - {}

KPLUZANSKI

https://community.developers.refinitiv.com/discussion/comment/122472#Comment_122472

Hello, thanks for your answer ! I think we have such things, I will check with my IT department about it !

Have a good day,

Killian