Inquiry Regarding Incorrect Exchange Rate Information

jsj

Dear Support Team.

This is Seungjae Jung from the Korea Exchange.

I am reaching out regarding an issue with the exchange rate information received on Thursday, November 21st, at 9:00 AM (KST). The data appeared to be incorrect, and I would like to inquire about the cause of this issue and whether there is a possibility of recurrence in the future.

The contracted product is "WM/RTRS INT & CLS SPOT SL T1 1-10 USERS", with the following details:

• Protocol: SFTP
• URL: select.datascope.refinitiv.com
• ID: rxxxxxx
• File Path: /reports/KRX_WM_yyyymmddhhmm.csv

We are receiving the data hourly through the specified path.

Additionally, I have attached a screenshot of the erroneous exchange rate information for your reference.

I would appreciate it if you could investigate this matter and provide a response.

Thank you for your assistance.

Best regards,

Seungjae Jung
Korea Exchange

raksina.samasiri

Thank you for posting the question inthis forum. However, this forum is dedicated to an API usage question hence,the moderators on this forum do not have deep expertise in every type ofcontent available through Refinitiv products. Such expertise is availablethrough Refinitiv Helpdesk, which can be reached via MyAccount. To be of help, ticket number 14149365 was raised on yourbehalf and the support team is going to contact you directly to assist withthis.

Hope this helps and please let meknow in case you have any further questions.