Support to view RCC server CloudWatch logs - missing data when pushing via RCC

eliasbenaddou

Hello,

Is it possible to have support for viewing the server logs for a specific RCC websocket connection if we can provide the date and time or other identifying information? We would like to verify if data was processed,

We have a daily process that runs in production and delivers notional values to RIC's using the Refinitiv Contribution Channel. It runs on Python in an AWS Lambda function. As far we have checked in our logic, we received 'Ack' for all messages we have sent. However, some fields are blank when checking the data in Refinitiv Workspace.

We have logic to check when the 'Type' is not 'Ack' (e.g. 'Error', 'Refresh' etc) and nothing on our logs suggest any response was not a successful acknowledgement.

We suspect it may be that the message was acknowledged, but further processing for some fields did not occur for an unknown reason. We have also checked the field length has not been exceeded.

How can we get support for this kind of request?

Thanks

Gurpreet

Hello @eliasbenaddou,

The RCC production server has logging which the support personnel can use, and might be able to provide you with guidance on your question. These product server logs are not directly provided to the clients.

You can contact product support for this at LSEG MyAccount.