Usage data was lost due to: Cannot open the DACS lock file - /usr/agent/dacs.usagelock

Anjaney · 2025-03-14T22:07:59+00:00

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Hi, here are the logs from our one of our snkd processes:

Mar 14 17:10:54:Usage data was lost due to: Cannot open the DACS lock file - /usr/agent/dacs.usagelock

Which have another snkd which is running fine. The interesting thing is that we have set the path for this dacs.usage file on our TREP configuration file rmds.cnf (*dacs*fileDirectory) as follows, but it seems to be ignoring it:

*dacs*fileDirectory : /app/reuters/dacs/working

Also, the same stack runs fine in prod and only fairly recently started having this issue in dev.

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Jirapongse

@Anjaney

Thank you for reaching out to us.

As this forum is more for programming type queries, rather than product queries - I would recommend you raise a 'The product does not work as expected' ticket to the DACS support team via MyAccount. That way a DACS support team can work closely with you and investigate this issue.

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