Error: Error code {"exceptionId":500} in World-Check One?

ram.nitish
ram.nitish LSEG
in World-Check One

How-do-I-fix-error-code-exceptionId-500-in-World-Check-One

Error code {"exceptionId":500} / error 500 / WC1 API Error code {"exceptionId":500}

Best Answer

  • ram.nitish
    ram.nitish LSEG
    edited May 29 Answer ✓

    Error: 

    Error code {"exceptionId":500}

    Cause:

    • An error 500 usually indicates a server-side issue or internal error.
    • It is a general-purpose message that can cover various problems, such as configuration issues, bugs or unhandled exceptions.

    Resolution: 

    1. Check the API Server logs for any server-side error or exceptions.
    2. Review the request payload and parameters for any potential issues.
    3. If client provided the request body, try to run the request via postman for replication.
    4. Verify the server's resources (CPU. Memory, disk space) to ensure they are not overloaded or experiencing issues.
    5. Contact LSEG support via Myaccount for assistance in diagnosing and resolving server-side errors

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