get_timeseries returns TA-TSIIntervalNotSupported error

Hi, one of the tickers I query returns the following error however other similar RICs (such as 'NSEA-BBL-STA') work just fine. Can you look into it? Thanks!

df = tr.get_timeseries('NSEA-BBL-TOT', start_date='20120101', end_date='20170714', fields='CLOSE', normalize=True, interval='monthly')

(u'NSEA-BBL-TOT', ': ', u'Error: TSIIntervalNotSupported, ErrorCode: TA-TSIIntervalNotSupported, Fault: TSIError, Description: Interval is not supported', '\n')

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Accepted answers

Alex Putkov.1

Hi @philip.xiang
This looks like a data, not an API issue. As far as I can see the RIC NSEA-BBL-TOT does not have any history in the timeseries database. You can easily demonstrate this by entering this RIC into a Chart object in Eikon or by using it in RHistory function in Eikon Excel.
I would advise you to open a service case with Thomson Reuters Support by either calling Thomson Reuters Helpdesk number in your country or by using Contact Us capability in Eikon application. A data specialist will then be able to provide an answer for you.

All comments

Alex Putkov.1

philip.xiang

Appreciate the prompt response Alex. Unfortunately I am able to pull the timeseries using RHistory. So I would say there must be an edge case in the API.

=RHistory("NSEA-BBL-TOT",{"LAST_QUOTE.TIMESTAMP","LAST_QUOTE.CLOSE"},"START:36526 END:43430.3661805556 INTERVAL:1MO",,"TSREPEAT:NO NULL:NA")

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