While generating API key for python, I got server error(400)

eunjib

Until a couple of weeks ago, I could get data.

Could you solve this issue as soon as possible?

Best regards,

eunji

Alex Putkov.1

@eunjib
What you experienced is a known issue, which has been previously reported by another client and which is being worked on. To keep track I have opened service case 06763156 on your behalf with Thomson Reuters Helpdesk. You will be contacted by Thomson Reuters Support organization, which will keep you informed on the progress.

nick.zincone

Hi @eunjib,

Could you please provide details/screenshots describing what you are doing to generate this error?

eunjib

https://community.developers.refinitiv.com/discussion/comment/29834#Comment_29834

1. To create an App key for my Eikon, I ran the App key Generator app.

2.

3. Clicking 'accept' button

4.I Got error

nick.zincone

https://community.developers.refinitiv.com/discussion/comment/29864#Comment_29864

Thanks @eunjib,

Yes, @Alex Putkov.1 provided an answer below that this is a known issue with some additional information for you.

Nipat Kunvutipongsak

https://community.developers.refinitiv.com/discussion/comment/29857#Comment_29857

Here this is the additional result investigation:

Issue was caused by a limitation of 50 characters for the APPKEY ID that consists of Company Name + App Name.

Development has fixed the issue.