Hi I am getting the following error when I try to run eikon in python EikonError: Error code 401 ...

nicholas.harper
nicholas.harper Newcomer
in Eikon Data APIs
Hi I am getting the following error when I try to run eikon in python EikonError: Error code 401 | Eikon Proxy not installed or not running. Please read the documentation to know how to install and run the proxy
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Best Answer

  • pf
    pf LSEG
    Answer ✓

    I retrieved spyder (with Python 3.6.5) and tested too run a script.

    I didn't face to any issue.

    To investigate your issue , you can activate Information log in Eikon and provide the SxS logfile.

Answers

  • Zhenya Kovalyov
    Zhenya Kovalyov LSEG

    do you have Eikon running?

  • pf
    pf LSEG

    Could you detail the context ?
    Is there any error in your script when you set app_key ?

  • nicholas.harper
    nicholas.harper Newcomer

    I am running the below


    import eikon as ek
    import logging
    logging.basicConfig()

    ek.set_app_key('xxxxx')

    headlines = ek.get_news_headlines('EU AND POL',1)
    story = headlines.iat[0,2]
    ek.get_news_story(story)

    I logged in and out again and I have received a different error message show below

    INFO:pyeikon:Response : 500 - <!DOCTYPE html>
    <html lang="en">
    <head>
    <meta charset="utf-8">
    <title>Error</title>
    </head>
    <body>
    <pre>Internal Server Error</pre>
    </body>
    </html>

    INFO:pyeikon:Port 9000 was retrieved from .portInUse file
    INFO:pyeikon:Try to handshake on url http://localhost:9000/api/handshake...
    INFO:pyeikon:Response : 404 - <!DOCTYPE html>
    <html lang="en">
    <head>
    <meta charset="utf-8">
    <title>Error</title>
    </head>
    <body>
    <pre>Not Found</pre>
    </body>
    </html>

    INFO:pyeikon:Set Proxy port number to 9000
    INFO:pyeikon:Application ID: xxxxx

    ERROR:pyeikon:HTTP Response: cannot decode error message
    ERROR:pyeikon:HTTP Response: cannot decode error message

  • pf
    pf LSEG

    First suggestion : you should hide you app_key in your post. Edit it then replace it with xxxxx in both lines :

    • ek.set_app_key('xxxxx')
    • INFO:pyeikon:Application ID: xxxxx

    The error means you don't have credentials to use Eikon API.
    You should contact your account manager and/or Eikon support to check this point.

    You can confirm by yourself in the following log file C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.<yyyymmdd>.<hhmmss>.pxxxxx\SxS.<yyyymmdd>.<hhmmss>.pyyyyy.txt

    If you have credentials, you should find this line :
    [2018-08-03 11:41:06.750|1|SxS|1|INFO] PO: SIDEBYSIDE,APIPROXY

    If you don't have credentials, the line will be :
    [2018-08-03 11:41:06.750|1|SxS|1|INFO] PO: SIDEBYSIDE

  • nicholas.harper
    nicholas.harper Newcomer

    start node

    Arg: C:\Program Files (x86)\Thomson Reuters\Eikon\X\Bin\Eikonbox.exexxxxxxxxxxxx User\Cache\LibraryCache\Apps\THOMSONREUTERS.EIKON.DESKTOPSXSSVC\1.1.0.28\index.js -TraceLevel=-1

    Hi Pierre

    I am not seeing either of those lines in the file. I should be enabled. This seems to be a specific issues with using spyder. I should have mentioned this before. This works fine when I use the command prompt

  • Nipat Kunvutipongsak
    Nipat Kunvutipongsak LSEG
    https://community.developers.refinitiv.com/discussion/comment/30476#Comment_30476

    @nicholas.harper Can you provide the information to investigate this issue that is required by @pierre.faurel?

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