No data events from RIC XAU= and XAU=ALL

I've tried to subscribe using a C# program for 'XAU=' or 'XAU=ALL'. No data was returned from server. If I subscribe to currency such as HKDSGD=R, there were data streaming in.

I'm curious why XAU= or XAU=ALL doesn't work.

The fields I subscribed to were ("BID", "ASK", "CTBTR_1", "CTB_LOC1", "BCKGRNDPAG", "DSPLY_NAME", "TIMACT")

In fact my setup is a Thompson Reuters Hosted mode. The C# program interacts with the Eikon desktop software.

ANy clue of why this happens may help a lot. Did I miss out anything?

Find more posts tagged with

.net

python

eikon

workspace

eikon-data-api

refinitiv-dataplatform-eikon

workspace-data-api

Accepted answers

cewong

Hi @Alex Putkov.1 I have not resolve this issue. Only worked around it. My workaround is not a solution but for temporary measure until I could spend a bit more time on this matter.

I could subscribe and rates with XAUMYR=R

Then I reconvert it back to USD/oz with MYR= rates.

Is not accurate but I'm still preplexed by the cause of getting XAU= rates via C# .API

All comments

Zhenya Kovalyov

@cewong Assuming you are using .NET Data API, I would suggest subscribing to OnStatusChange and OnError events to determine why do you not get XAU=:

private void Subscribe()
{
    var realtime = DataServices.Instance.Realtime;


    _subscription = realtime.SetupDataSubscription()
            .WithRics(“EUR=“, “GBP=“)
            .WithFields(“BID”, “ASK”)
            .OnDataUpdated(DataReceivedCallback)
            .OnStatusUpdated(StatusUpdatesCallback) 
            .OnError(ErrorCallback) //error call back
            .CreateAndStart();
}

Here is the list of statuses for your reference.

Alex Putkov.1

In addition to the response by @Zhenya Kovalyov, it's worth checking if you can display these RICs in a Quote app in Eikon.

cewong

Ok. I'll try that. Will update progress after. Thank you.

cewong

@Zhenya Kovalyov - I made the addition as per your suggestion. The response I got for both SetupDataRequest & SetupDataSubscription was 'Ok'.

Code snippet looks like this,

@Alex Putkov.1 - Yes I get data update Quote App but not from the .NET API. This anomaly occurs only for XAU= and XAU=ALL. If I subscribe to currency such as EUR or AUD, there are data.

Note: Ignore the Elapsed Event heartbeat.

Zhenya Kovalyov

@cewong if you are using the standard example, please make sure that DataReceived looks at the correct keys in the update event:

private void DataReceivedCallback(IRealtimeUpdateDictionary updates)

        {

            if (updates.ContainsKey("XAU="))
            {
                if (updates["XAU="].ContainsKey("BID"))
                {
                    Console.WriteLine("XAU=(BID) {0}", updates["XAU="]["BID"].Value.ToString());
                    subscription.Stop();
                    Program.StopMessagePump();

                }

            }

        }

Might that be the case?

cewong

@Zhenya Kovalyov yes, in fact, my code just display any keys subscribed. As long as there is an event from EIkon's service, I should be able to show. Unfortunately, that wasn't the case.

Alex Putkov.1

@cewong
Were you able to resolve the issue? I'm afraid I'm out of suggestions. The fact that the issue is only happening for a couple of RICs and that you can view these RICs in a Quote app in Eikon makes no sense to me. If indeed you found the root cause of the problem, I'd very much appreciate you sharing it on this thread.

cewong

Hi @Alex Putkov.1 I have not resolve this issue. Only worked around it. My workaround is not a solution but for temporary measure until I could spend a bit more time on this matter.

I could subscribe and rates with XAUMYR=R

Then I reconvert it back to USD/oz with MYR= rates.

Is not accurate but I'm still preplexed by the cause of getting XAU= rates via C# .API

cewong

Hi @Alex Putkov.1 & @Zhenya Kovalyov

An update. I noticed for RIC XAU= is from Commodity but XAUSGD=R is from FX.

1) Is there a difference in subscribing via .NET API for commodity versus Foreign Exchange (FX)?

2) How do I check if my subscription has access via API to Commodity RIC?

Thanks.

Zhenya Kovalyov

@cewong

1. Not really

2. If you do not have access to a ric, it will return a NotPermission error

EXPLORE OUR SITES