Eikon API .NET 64 vs 32 bit

Hi,

I am using the ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 nuget package in my .NET app. My app is targeted to build as a 64bit version.

When I try to subscribe to data I keep getting a "The operation has timed out" error message.

When I change and run my application as a 32 bit version is works fine with the 64bit nuget package ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64.

Why does it not work when I run it as 64bit?

I assume this is communication over COM so do I need to use the ThomsonReuters.Desktop.SDK.DataAccess.Signed nuget version and target my application as 32bit instead?

Thanks

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Accepted answers

emir.subasic

Hi,

Sorry, been away for a while. I have not fully resolved the issue as I have not had the time to go back to this. From my understanding there appear to be 2 issues:

1. The dependencies are incorrectly set in the nuget package. This is evident each time I build my solution. The following 2 dlls are not copied to the build output location: Common.Logging.dll and protobuf-net.dll. All other dlls are copied fine. I have noticed other users reporting similar issues in this space. For me its these 2 dlls only.

2. The use of this API in a Windows Service appears not to be possible for some reason. I have had Evgenij Kovalev from Refinitiv helping me with this and unfortunately we were unable to get it working. The issue in point 1 was discovered recently so I will need to go back to the Windows Service solution and check if the missing dlls caused the problem there too.

Hope this helps.

Thanks

Emir

All comments

tt1057

Hi, I would be interested in this as well. Or how else could I use the API in a 64 bit environment?

Alex Putkov.1

Simply install 64-bit SDK from NuGet per instructions in this tutorial.

tt1057

ok, and that should work in a 64 bit application? Since I remember above problem, too. that when I used a 64 bit application with the 64bit sdk, that i get above errors.

Are you suggesting this has been fixed?

Alex Putkov.1

I'm afraid I have no knowledge of the problem reported on this thread by @emir.subasic. We never got a chance to investigate it because we could never get any details from the reporter. On my end I haven't had any problems using 64-bit Eikon .NET SDK, and I know numerous users who used it successfully. If you have a way of reproducing the problem, I'd be very keen to look into it.

emir.subasic

Hi,

Sorry, been away for a while. I have not fully resolved the issue as I have not had the time to go back to this. From my understanding there appear to be 2 issues:

Hope this helps.

Thanks

Emir

tt1057

Dear all, could you provide the latest links to the 64 Bit API?
above link does not install anymore, since it answers with below error message.

Any ideas?

PM> Install-Package ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 -Version 1.9.1

Attempting to gather dependency information for package 'ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64.1.9.1' with respect to project 'DataApiUsageExampleTimeseriesData', targeting '.NETFramework,Version=v4.5'

Gathering dependency information took 356.82 ms

Attempting to resolve dependencies for package 'ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64.1.9.1' with DependencyBehavior 'Lowest'

Install-Package : Unable to find a version of 'ThomsonReuters.Udap.Ipc.Signed.x64' that is compatible with 'ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 1.9.1

constraint: ThomsonReuters.Udap.Ipc.Signed.x64 (>= 2.10.10)'.

At line:1 char:16

+ Install-Package <<<< ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 -Version 1.9.1

+ CategoryInfo : NotSpecified: (:) [Install-Package], Exception

+ FullyQualifiedErrorId : NuGetCmdletUnhandledException,NuGet.PackageManagement.PowerShellCmdlets.InstallPackageCommand

Jirapongse

@tt1057

The accepted question will not be monitored by the moderators.

Please try:

 Install-Package ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 -Version 1.8.4

If it doesn't solve the problem, please post a new question.

tt1057

thanks. I got it working mainly with this:
Install-Package ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 -Version 1.8.4

and this article:
https://developers.refinitiv.com/en/article-catalog/article/using-eikon-net-sdk-matlab

and installing:
both version 10 and 12 of Microsoft C runtime libraries - freshly downloaded and then also copy these files into the directory of the application:
msvcp100.dll, msvcr100.dll

Plus I changed the example to download timeseries to 64 bit first - and then copy all the files from the bin directory to the directory of my project bin.

Glad that it works now.

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