Eikon API .NET 64 vs 32 bit

Hi,

I am using the ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64 nuget package in my .NET app. My app is targeted to build as a 64bit version.

When I try to subscribe to data I keep getting a "The operation has timed out" error message.

When I change and run my application as a 32 bit version is works fine with the 64bit nuget package ThomsonReuters.Desktop.SDK.DataAccess.Signed.x64.

Why does it not work when I run it as 64bit?

I assume this is communication over COM so do I need to use the ThomsonReuters.Desktop.SDK.DataAccess.Signed nuget version and target my application as 32bit instead?

Thanks

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    Hi,

    Sorry, been away for a while. I have not fully resolved the issue as I have not had the time to go back to this. From my understanding there appear to be 2 issues:

    1. The dependencies are incorrectly set in the nuget package. This is evident each time I build my solution. The following 2 dlls are not copied to the build output location: Common.Logging.dll and protobuf-net.dll. All other dlls are copied fine. I have noticed other users reporting similar issues in this space. For me its these 2 dlls only.

    2. The use of this API in a Windows Service appears not to be possible for some reason. I have had Evgenij Kovalev from Refinitiv helping me with this and unfortunately we were unable to get it working. The issue in point 1 was discovered recently so I will need to go back to the Windows Service solution and check if the missing dlls caused the problem there too.

    Hope this helps.

    Thanks

    Emir