Eikon Data API for mac shuts down after 5 sec

a.prate
a.prate Newcomer
in Eikon Data APIs

I have an issue using the Eikon Data API on my mac. It opens 5 seconds then shut down with no message. Here is an extract of the log :
```
Bootstrap: Download Platform config failed
Bootstrap: { Error: Net request was unsuccessful: Internal Server Error.
at req.then (/Applications/Eikon API Proxy.app/Contents/Resources/app.asar/src/df-core/src/net/index.ts:50:43)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:109:7) code: 500, serverMessage: ‘Internal Server Error’ }
heartbeat committed: 200, OK
{ Response:
{ Heartbeat:
{ network: ‘1’,
region: ‘emea1’,
url: ’http://emea1.heartbeat.cp.thomsonreuters.com'} } }
```

- tested on macOS Mojave then Catalina
Macbook pro 2017, 2,3Ghz i5, 16GB

- Eikon Data API 1.0.102 (uninstalled - Reinstalled several times)

- mac restarted several times

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Best Answer

  • august.guillen
    august.guillen LSEG
    Answer ✓

    Hi @a.prate


    Try to run the following command from Terminal (please note 2 minuses before resetCache):


    /Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache


    This will empty cache located in Library/Application Support/Eikon API Proxy folder.

    Then reboot your machine and see if the issue will persist.

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