EikonError: Error code 404 | Backend error. Failed to deserialize backend response.

eddy_de_groot

Hi, on random moments I am getting the following error message:

EikonError: Error code 404 | Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character '<' looking for beginning of value

on the query:

ek.get_data(['BOc2','BOc3'],['CF_BID','CF_ASK','CONTR_MNTH'])

As the query does return the expected data after trying again until it succeeded, I expect there is currently a server error of some sorts.

Is there a disruption currently?

jason.ramchandani01

Hi @eddy_de_groot unfortunately a number of users (myself included) have been experiencing this intermittent behaviour since yesterday - I have asked the Product Owner to check the service.