Eikon Data API killed by Side by Side API?

filip.cermak.2210

I was testing Eikon Data API with a simple Python app (download some data every 2 minutes). Everything run smoothly for 12 hours, but the app stopped working and shows Error Code -1, check if Eikon Desktop or Api proxy is working. Port 9000 on localhost does not show anything in browser. The app stopped working between 2020-08-04 06:15:00 and 2020-08-04 06:20:00. I am sending you 2 available SxS logs from around this time. I could see that the second log was created in exactly this interval (side by side API?), so it might be related?

Thank you

SxS2.txt SxS1.txt

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Accepted answers

chavalit-jintamalit

Hi @filip.cermak.2210

SXS API and Eikon Data API can work together.

Here is my sample code which I tested each API simultaneously on multiple times.

And both of them work fine.

Eikon Data API is part of Desktop product so it is designed to require human intervention.

I do not know what KOBRA.APPLICATION.DESKTOPSXS is.

And I am not familiar with the log file.

This forum is about sample code, how to use API.

Please let me know your case number, I tried lookup with your registered email on this portal but I could not see any cases.

I will contact the case owner to get it handled appropriately.

All comments

chavalit-jintamalit

Hi @filip.cermak.2210

It could be due to your Eikon Desktop were logged out? or disconnected?

Is this issue reproducible?

If it is reproducible, you will need to submit a ticket to Refinitiv Helpdesk and ask them to assign the case to the Technical Support team.

The Refinitiv Content Helpdesk can be reached at https://my.refinitiv.com/
Or by calling the Helpdesk number in your country.

filip.cermak.2210

Eikon desktop was definitely working all the time, as I was using it.

I first wrote to support but they closed my ticket with a message that I should come here.

I think the Data Api was killed by KOBRA.APPLICATION.DESKTOPSXS, does anyone know what process ist this?

filip.cermak.2210

Or is there any procedure to restart the Eikon Data Api programmatically? My problem is that I would like to daily download som data automatically, but if this keeps happening I simple cannot do that.

chavalit-jintamalit

Hi @filip.cermak.2210

SXS API and Eikon Data API can work together.

Here is my sample code which I tested each API simultaneously on multiple times.

And both of them work fine.

Eikon Data API is part of Desktop product so it is designed to require human intervention.

I do not know what KOBRA.APPLICATION.DESKTOPSXS is.

And I am not familiar with the log file.

This forum is about sample code, how to use API.

Please let me know your case number, I tried lookup with your registered email on this portal but I could not see any cases.

I will contact the case owner to get it handled appropriately.

filip.cermak.2210

Thanks for your help Chavalit, I will get back to myrefinitiv. Do you think that an automatic once per day python script update is a use case, that Eikon Data Api should handle? (without going in and fixing stuff, I know about the necessary Sunday shutdown of Eikon, so I count with that)

chavalit-jintamalit

Hi @filip.cermak.2210

Can you share your script to download the data so I can test it on my end too?

Please let me know the ticket number so I can help to ensure that it will get routed to an appropriate technical specialist group.

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