Eikon 4.0.52 upgrade. RTX throws in Visual Studio only

igorg

Hello,

After Eikon upgraded itself call CreateAdxRtList throws an exception. This happens only in Visual Studio in both debug and release mode.

l_hr = m_EikonDesktopDataAPI->CreateAdxRtList((IUnknown**)&m_RtMgr);

Exception thrown at 0x767D4192 in DataCollector.exe: Microsoft C++ exception: pixl::trep::core::Exception at memory location 0x02D8D420. occurred

It's something related to the latest upgrade. Everything worked fine yesterday. Today when I started EIkon I noticed it took longer than usually. So I checked the version and it changed from 4.0.51 to 4.0.52.

Also, this is what I see in VS Output window:

[PIXL][INFO/ECRC.CONFIG] ENTER context::PIXLHookUp_Impl::initializeContext(a_applicationName=PowerLink, m_referenceCount=0, l_ThreadID=84680, CallerModule=C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\rtx.rtk.dll)
'DataCollector.exe' (Win32): Loaded 'C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\Apps\THOMSONREUTERS.REALTIME.PIXLALLPROTOCOLS\0.0.0.0\pixl52_psp120.dll'. 
'DataCollector.exe' (Win32): Loaded 'C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\Apps\THOMSONREUTERS.REALTIME.PIXLALLPROTOCOLS\0.0.0.0\RFA8_Config120.dll'. 
'DataCollector.exe' (Win32): Loaded 'C:\Program Files (x86)\Thomson Reuters\Eikon\Y\Bin\Apps\THOMSONREUTERS.REALTIME.PIXLALLPROTOCOLS\0.0.0.0\RFA8_Common120.dll'. 
'DataCollector.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dbghelp.dll'. 
'DataCollector.exe' (Win32): Loaded 'C:\Windows\SysWOW64\dbghelp.dll'. 
'DataCollector.exe' (Win32): Unloaded 'C:\Windows\SysWOW64\dbghelp.dll'
Exception thrown at 0x767D4192 in DataCollector.exe: Microsoft C++ exception: pixl::trep::core::Exception at memory location 0x02DDD5B0.

I know there is not much information.. but is there anything I can try to do to fix it?

Thanks

Alex Putkov.1

@igorg

Sorry for late response. Is this still an issue? I just tried running a sample C# app using RTX and Eikon 4.0.52, and I didn't experience any problems.

igorg

https://community.developers.refinitiv.com/discussion/comment/65312#Comment_65312

Just tried it. Yes, it's still here.(C++)

Alex Putkov.1

https://community.developers.refinitiv.com/discussion/comment/65313#Comment_65313

I'm afraid I cannot reproduce it on my end with C++ either. I just tried a sample C++ console app. Worked like a charm for me: connected and was able to retrieve the data with no problem.