503 error: API Proxy not running

bhaskar.chaudhry

Hi Guys - been getting this error for the past week. Have tried all solutions listed in the forum and the troubleshooting guides:

1. Cleared cache

2. Restarted Eikon and the computer multiple times

3. Uninstalled and reinstalled the python eikon lib

Nothing seems to work.

Would really appreciate a specific response from Refinitiv. Hope they realize that Eikon is a PAID service, not some open source library. Such errors are very frustrating and really spoil the user experience, to speak nothing of the impact on work.

Any long-term solution that members of the community have found?

Thanks

chavalit-jintamalit

Hi @bhaskar.chaudhry

Could you share the API call in which you encountered the 503 error?

Thanks.