503 error: API Proxy not running

bhaskar.chaudhry

Hi Guys - been getting this error for the past week. Have tried all solutions listed in the forum and the troubleshooting guides:

1. Cleared cache

2. Restarted Eikon and the computer multiple times

3. Uninstalled and reinstalled the python eikon lib

Nothing seems to work.

Would really appreciate a specific response from Refinitiv. Hope they realize that Eikon is a PAID service, not some open source library. Such errors are very frustrating and really spoil the user experience, to speak nothing of the impact on work.

Any long-term solution that members of the community have found?

Thanks

chavalit-jintamalit

Hi @bhaskar.chaudhry

Could you share the API call in which you encountered the 503 error?

Thanks.

bhaskar.chaudhry

https://community.developers.refinitiv.com/discussion/comment/64881#Comment_64881

Hi Chavalit, any call to ek.get_data gives the error.

I also checked the local host:9000 and I could see the path:api.

Thanks

chavalit-jintamalit

https://community.developers.refinitiv.com/discussion/comment/64891#Comment_64891

Hi @bhaskar.chaudhry

I am sorry but in this case, you have to open a ticket to Refinitiv Helpdesk so they can assign a ticket to Technical Support group.

bhaskar.chaudhry

https://community.developers.refinitiv.com/discussion/comment/64896#Comment_64896

The helpdesk asked me to raise the ques in the developer forum!

chavalit-jintamalit

https://community.developers.refinitiv.com/discussion/comment/64928#Comment_64928

Hi @bhaskar.chaudhry

I am so sorry, can I have the ticket number?

I will make sure that it is handled by the appropriate team

chavalit-jintamalit

https://community.developers.refinitiv.com/discussion/comment/64928#Comment_64928

Hi @bhaskar.chaudhry

I can see that the ticket no. 09096151 is now in Technical Support group.