Eikon API proxy not found when running Eikon from Jupyter Notebook - works on local IDE

clangevin

I can run Eikon queries from my usual IDE (Pyzo) but when I try to connect to the Eikon API from Jupyter Notebook I get the following error:

2020-09-25 13:09:03,867 P[16856] [MainThread 19368] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2020-09-25 13:09:03,871 P[16856] [MainThread 19368] Port number was not identified, cannot send any request 2020-09-25 13:09:03,872 P[16856] [MainThread 19368] Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

The Eikon python package gets imported without error but then the ek.set_app_key doesn't find the Eikon API Proxy although it doesn't have this issue on my IDE.

Could you please help?

jason.ramchandani01

@clangevin apols can you try downgrading Eikon Library to 1.1.2 and see if that works (pip install eikon ==1.1.2) - ah sorry scratch that you are running 3.8x python.

jason.ramchandani01

@clangevin what version of Eikon, Eikon Library, Python are you running?

clangevin

https://community.developers.refinitiv.com/discussion/comment/66556#Comment_66556

jason.ramchandani01

Sep 25, 2020

@clangevin what version of Eikon, Eikon Library, Python are you running?

Hi Jason, I've updated everythong so using all the latest versions. Please advise.

Alex Putkov.1

@clangevin

Is your Jupyter notebook server running on the same machine where you run Eikon and where Pyzo is installed? Or is the Jupyter running on a remote server? In other words when a Jupyter notebook file is displayed in the browser, does the URL in the browser address bar refer to localhost or to some remote address?