Hello, I am getting the following error when retrieving information using eikon API on my jupyter...

... notebook. Can you please advise on how to resolve this issue?

Thank you

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Hi Francisco,

Sorry to reply late !

Two dependencies were identified as root cause of connection failed:

httpx 0.15.x or 0.16.x => need to downgrade to 0.14.3 (pip install httpx==0.14.3)
nest-asyncio 1.4.x => need to downgrade to 1.3.3 (pip install nest-asyncio==1.3.3)

This should fix your issue.

This is an image of what I am getting.

not sure what means...

Hi,

could you confirm that Eikon Desktop is running on your machine and http://localhost:9000/api/status can be opened ?

Hi Pierre,

both eikon desktop is running on my PC and https://localhost....etc can be opened

Is there any chance that I can directly speak to you Pierre?

Thanks in advance and hope to hear soon from you

Hi Francisco,

Sorry to reply late !

Two dependencies were identified as root cause of connection failed:

httpx 0.15.x or 0.16.x => need to downgrade to 0.14.3 (pip install httpx==0.14.3)
nest-asyncio 1.4.x => need to downgrade to 1.3.3 (pip install nest-asyncio==1.3.3)

This should fix your issue.

Hi Francisco,

Did you reproduce the issue once dependencies was verified and updated if necessary ?