RE: Case : 09719381 Eikon API not working. used this link to solve the issue. https://developers....

denis.vernet

...ref - from Refinitiv [ ref:_00D30602X._5001W1m0HvB:ref ]

Case:09719381

Dear Denis Vernet,

Thank you for contacting the Help Desk.

I have received your query with the following details:

======================

Case Description :

Eikon API not working. used this link to solve the issue. https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

the part that is not working is from section

3.4. Browse into sub-folder TRD then to the most recent created folder with "Eikon.<datetime>.p<process-ID>" folder.

Then open the "SxS.<datetime>.p<process-id>.txt" file

I do not have that file. how can I make sure that I have it ?

concerning the rest of the steps and the localhost check, it seemed to me that they were already well set.

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Accepted answers

chavalit-jintamalit

Hi @denis.vernet

I checked that your account has access to the Eikon Desktop product.

My general suggestion would be to uninstall the product, restart your machine, re-install the product and restart the machine again.

Then launch the product and try the API from the same physical machine that you have Eikon Desktop running.

I also contacted the 09719381 case owner to get it escalated to an appropriate support group.

All comments

denis.vernet

Here a couple of screenshots to make clear what is the source of the error "Port number non-identified" and the screenshot showing that within my TRD scripts the SxS file is not the same of the API Eikon resolution guide provided by the forum.

chavalit-jintamalit

Hi @denis.vernet

I checked that your account has access to the Eikon Desktop product.

My general suggestion would be to uninstall the product, restart your machine, re-install the product and restart the machine again.

Then launch the product and try the API from the same physical machine that you have Eikon Desktop running.

I also contacted the 09719381 case owner to get it escalated to an appropriate support group.

denis.vernet

Hello @chavalit-jintamalit,

many thanks for your intervention. I have been contacted by another colleague of yours too and now I will implement both of your suggestions. Fingers crossed, thanks ! and take care

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