will codebook work for kiosk ID ? One of my client is getting error "your account is not allowed ...

kishor.talole

will codebook work for kiosk ID ? One of my client is getting error "your account is not allowed to run data api proxy"

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eikon

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refinitiv-dataplatform-eikon

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Accepted answers

jason.ramchandani01

@kishor.talole I am not sure what Kiosk ID is - but to run codebook you need to have an appropriate Eikon or Workspace product (not Eikon Core or Eikon for Exchange variants). Please can you provide more details on the product your customer has.

All comments

@kishor.talole so you need to know which variant of Eikon it is eg Eikon for Commodities, Eikon Core, Eikon for Exchanges, Eikon Premium etc. Some variants of Eikon do not provide access to the Eikon Data APIs (those variants are Eikon Core and Eikon for Exchanges). Which variant does your customer have - (the account team should know this)? 'Eikon Customer Manage' is not a variant.

chavalit-jintamalit

Hi @kishor.talole

I reached out to you via MS Team to get the user account information.

But I didn't get your response.

Please give me the user information via MS Team(Please do not post the user information in this public forum), I can check if the user has access to codebook or not.

Thanks.

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