HTTP request failed: AttributeError

cafriyie

It may be a quick fix but I've not been able to resolve this issue for a week and need help.

When I try to use my APP key to connect Python and Refinitiv, I have started getting this error message recently. All my students are getting this error too:

"HTTP request failed: AttributeError-'NoneType' object has no attribute 'http_request'

I have checked prior posts but haven't found a solution. Help will be appreciated.

chavalit-jintamalit

Hi @cafriyie

This is a generic answer to your issue.

- Try upgrading the Eikon Data API to the latest version using pip install --upgrade eikon command

- Try upgrading Eikon Desktop to the latest version

- Reboot your computer and try again.

- Follow this troubleshooting guide.

- Enable log on API

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('<a valid appkey>')

If it still does not help, collect the log file (following troubleshooting guide) then submit a ticket to Refinitiv Helpdesk.

The Refinitiv Helpdesk can be reached using Contact Us capability in your Eikon application.
Or by calling the Helpdesk number in your country.
Or at https://my.refinitiv.com/