Keep getting HTTP 410 errors when trying to generate API key

Faculty3
Faculty3 Newcomer
in Eikon Data APIs

Hi,

When I was trying to generate API key for using Eikon Data API through the Eikon platform APP Key Generator, I kept receiving the following error massage:"Error: HTTP error: 410 Gone". Do you have any idea how to fix it?

Many thanks.error.jpg

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Best Answer

  • jason.ramchandani01
    jason.ramchandani01 admin
    Answer ✓

    @Faculty3 I created a case for you earlier with our support team Case No: 09994060 they should have been intouch with you already. I still cannot access the APPKEY app myself either.

Answers

  • jason.ramchandani01
    jason.ramchandani01 admin

    @Faculty3 We have been experiencing login service issues very recently - it is likely these are linked to not be able to access some apps. These are Priority Alerts and are being investigated and resolved now. Please see ALERT page:

    1623749617675.png


  • Faculty3
    Faculty3 Newcomer
    https://community.developers.refinitiv.com/discussion/comment/79546#Comment_79546

    Thanks for the prompt response.


    I have checked the ALERT page, it shows the status became resolved. However, when I then try to use the APP Key generator, I still get the 401 Gone error massage.


    Do you have any idea about this?


    Many thanks.

    error2.jpg

  • wasin.w
    wasin.w admin

    Hello @Faculty3

    The Eikon team has updated the App Key application, the service should be restored.

  • eikon18
    eikon18 Newcomer

    Hi,

    I am still getting the exact same error while using my university account. Is this a subscription based error or can this be fixed?

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