INVALID_PROVIDER_TYPE for Media Check screening on cases/SaveAndScreen

jack01

So my request body is as follows on endpoint cases/SaveAndScreen

{

"groupId": "{{group-id}}",

"providerTypes": [

"WATCHLIST",

"MEDIA_CHECK"

],

"nameTransposition": false,

"caseScreeningState": {

"WATCHLIST": "INITIAL"

},

"cases": [
//insert cases here
]

}

}

The request is authorised and responds:
[{"error":"INVALID_PROVIDER_TYPE","cause":"This operation has failed. You specified unsupported provider type."}]

Media check is indeed enable on my parent group, and works for screening individual cases at a time. So why then can I not create and save multiple cases at once, with media check screening included as a provider type?

I am using Postman collection V2.2 and Pilot environment V2.

Thanks in advance.

Vivek Kumar Singh

Hi @jack01

Thanks for sharing the details with us!

We would like to let you know that the "providerTypes": "MEDIA_CHECK" is not supported for cases/saveAndScreen endpoint, hence you were getting the expected error.

Thanks

Vivek Kumar Singh

Hi @jack01

Thanks for reaching out to us!

We request you to please help us with below details so that we can troubleshoot further.

1. Can you provide the your "top-level groups" name. This can be retrieved via "SEQ-pre-groups: Get my top-level groups" API call.

2. The groups which you are using for screening using media check.

3. Also let us know which group you are using when the screening is successful using media check.

Thanks

jack01

Thank you @Vivek Kumar Singh.

1. My one and only group which I am using is named: "Isazi Consulting - API - T (Pilot)".

2. Same as above.

3. Same as above.