DSS RESTAPI extraction fatal error

Joseph.Pang
Joseph.Pang Newcomer
in DSS

We are doing some data extraction by call ExtractWithNotes in DSS REST API

var extractionResult = context.ExtractWithNotes(extractionRequest);

For time to time, this throw an exception. We check e.Message which only has this not too revealing message:

"An error occurred while sending the request."

Is there a better way of handling this?

Tagged:

Answers

  • Zhenya Kovalyov
    Zhenya Kovalyov LSEG

    @Joseph.Pang could you please provide more information on the issue you are having

  • Rick Weyrauch
    Rick Weyrauch LSEG

    Can you capture the full reply of one of the failures in something like Fiddler? There should be a request correlation id in it that will greatly help the investigation.

  • Troy Dalldorf
    Troy Dalldorf LSEG

    As Rick mentioned we will need more information. This error is actually reported by the HttpClient (.Net) and it means that the HTTP connection to the server could not be made. My guess is that this is network related. If you could capture the call-stack at the point of failure we could provide further assistance.

Categories