My client is trying to do "pip install eikon" in the prompt and the error message is showing up. Please see the attached.error message.png
Hello @tnksnsk314
The Python pip tool needs to connect to the internet to download the Eikon Data API package from the https://pypi.org/ repository. The error message means the pip tool cannot connect to the internet behind the client network.
I highly recommend the client contact their local IT department to verify this network issue.
You need to ensure correct version of pip is used. I tried the following command and it worked for mepip3 install --trusted-host pypi.org --trusted-host files.pythonhosted.org eikonhope this helps
