Why did my program crash?

Hi,

I am coding in python to download data into a dataframe.

The program was working all day until 5 mins ago.

Based on my analysis, the attached error message was generated when I issued the following command:

             ca_df, err = eikon.get_data(port_ISIN_list, ca_field_list)

Both variables, port_ISIN_list, ca_field_list, are well defined.

Does anyone know what just happened?

Thanks

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Accepted answers

Jirapongse

@hlteh3388

The error is a login HTML page.

Your Eikon login may be reused on another instance.

All comments

wasin.w

Hello @hlteh3388

Could you please share the values of the port_ISIN_list and ca_field_list variables?

I did a quick test and it works fine.

What are the versions of Python and Eikon Data API in your environment?

Jirapongse

@hlteh3388

The error is a login HTML page.

Your Eikon login may be reused on another instance.

raksina.samasiri

hi @hlteh3388 ,

As @wasin.w mentioned that your code works fine.

Could you please also try shutting the Eikon desktop app down and reopening it as the connection to the API proxy may not have been completed fully due to the authentication outage earlier. It should then work fine. I hope this can help.

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