Eikon Data API not reachable when using Refinitiv Workspace

Hi, I'm a long time user of the Eikon Data API (with Python) using the Eikon Desktop application. Our team is transitioning to Refinitiv Workspace, and we read that the Eikon Data API also works with Refinitiv Workspace (i.e. it also launches some kind of API proxy). However, I don't seem able to connect. I have tried port 9000, 9060, and 36036.

I am using Windows 10. I installed Workspace on my personal macOS machine, and the API proxy works perfectly there.

How can I debug this? Can I verify that the API proxy is running somewhere? Am I missing something?

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nick.zincone

Hi @tr105,

You can verify if the API Proxy responds by sending a status from a browser. For example:

localhost:9000/api/status

Upon startup of Refinitiv Workspace, the port should be made available within a .portInUse file. On Windows 10, the port can be found in: %APPDATA%/Refinitiv/Data API Proxy/.portInUse

tr105

@nick.zincone

The portInUse file contains 9060 on my machine, but i'm getting 'connection refused' when trying to connect to localhost:9060/api/status. Same on port 9000. Any way I can debug this? Workspace itself is running fine.

Remarkably ; it works on my macOS machine, but all my colleagues have the same problem that they can't connect to the API on their Windows machines.

tr105

@nick.zincone any update on this? Please see my replies. Your forum system has threatened to close this thread for lack of replies, but i'm still in the dark as to what is going wrong.

nick.zincone

Hi @tr105

Given you can't even ping indicates your are not using the correct port or their may be an issue with the desktop software on Windows where the desktop proxy isn't starting. The best route is to involve desktop support to ensure the software is properly installed. Within Workspace, you can click on F1, or under help, pull up the "Help and Support" tab to reach a desktop agent to confirm your setup.

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