Recived token not working

miguel.alvarez

Hello,

We are having a problem with the connection token.

Some times, when we get the token from refinitiv we get rejected:

Getting the token:

{
  "Domain":"Login",
  "ID":1,
  "Key":{
    "Elements":{
      "ApplicationId":"739590397752477c9d02dde57af75cf77f98b680",
      "AuthenticationToken":"eyJ0eXAiO...

Error:

[
  {
    "Domain":"Login",
    "ID":1,
    "Key":{
      "Name":"AQIC5wM2..."
    },
    "State":{
      "Code":"Error",
      "Data":"Suspect",
      "Stream":"Closed",
      "Text":"Login Denied:Failed to lookup sso token - AQIC5wM2..."
    },
    "Type":"Status"
  }
]

[
  {
    "Domain":"Login",
    "ID":1,
    "Key":{
      "Name":"AQIC5wM2LY4SfcwgOg%2BShT6xwuDp%2F3uHT7p%2FVYezE8RTGHQ%3D%40AAJTSQACMTAAAlNLABQtMjIzNDM1ODM4NjMzOTgwMTMyNQACUzEAAjI4%23"
    },
    "State":{
      "Code":"Error",
      "Data":"Suspect",
      "Stream":"Closed",
      "Text":"Login Denied:Failed to validate sso token"
    },
    "Type":"Status"
  }
]

If we reset the connection, it works fine.

This is happening randomly, most of the times do not happen actually.

Any ideas why this is happening?

Thank you,

Gurpreet

Hi @miguel.alvarez,

Has the application been working in the past or is this a persistent issue? Are you using one of the samples for this websocket application; if so which one? Usually, sso errors occour during an outage at Refinitiv, so far I don't see any service alert for it - https://insightalerting.refinitiv.com/a/alerts/servicealerts/Alert/Alerts.aspx

On the side note, I notice that you have a long string in the Application ID. Historically, this is a number between 1 - 255, so can you please shorten it and try again.