MRN_STORY subscription getting initial image but no updates

michael.watrous

I am trying to use the websocket example to mrn_console_app.py to subscribe to MRN_STORY from our internal TREP infrastructure. I succesfully receive the Refresh Message:

RECEIVED: Refresh Message

Name = PROD_PERM: Value = 10001

Name = ACTIV_DATE: Value = 2022-06-04

Name = RECORDTYPE: Value = 30

Name = RDN_EXCHD2: Value = 1370

Name = TIMACT_MS: Value = 59663592

Name = GUID: Value = None

Name = CONTEXT_ID: Value = 3752

Name = DDS_DSO_ID: Value = 8328

Name = SPS_SP_RIC: Value = .[SPSML0L1

Name = MRN_V_MAJ: Value = 2

Name = MRN_TYPE: Value = STORY

Name = MDU_V_MIN: Value = None

Name = MDU_DATE: Value = None

Name = MRN_V_MIN: Value = 10

Name = MRN_SRC: Value = HDC_PRD_A

Name = MDUTM_NS: Value = None

Name = FRAG_NUM: Value = 1

Name = TOT_SIZE: Value = 0

Name = FRAGMENT: Value = None

but then no updates follow and the example app just publishes the ping-pong keep alive messages afterwards forever.

It may not be specific to the websockets example as the same thing happens (image followed by no updates) when I subscribe to the wesocket enable ads using the following rmdstestclient command:
rmdstestclient -h x.y.z.com -S IDN_RDF -u XXX-md 33 -itemList MRN_STORY -d 3 -X -dfile $SC/RDMFieldDictionary -l stdout

Any ideas?

Thanks for your help

Jirapongse

@michael.watrous

I run rmdstestclient and can get the update properly.

./rmdstestclient -h 127.0.0.1 -S ELEKTRON_DD -u XXX -md 33 -itemList MRN_STORY -d 3 -X -l output.txt

If rmdstestclient can't retrieve the data, you need to contact the account team or the data feed team to verify what the problem is.

You can access MyRefinitiv to submit a service request to the data feed team.