I'm referring to Eikon Side by Side Interoperability API quickstart to establish the environment. But it just keep running with nothing returns... Is it because I missed any process
@linxiao.dai1
You can try other ports, such as 9001.
You can check the Eikon SxS log file, such as SxS.20220819.111612000.p4316 for the TCP port used by SxS.
[2022-08-19 04:16:17.661|1|api-svc|1|INFO] Start server...[2022-08-19 04:16:17.668|1|api-svc|0|WARN] Server listen -> listen EADDRINUSE 127.0.0.1:9000[2022-08-19 04:16:17.683|1|api-svc|1|INFO] Listening to port=9001[2022-08-19 04:16:19.786|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests
Hi @linxiao.dai1
Please try to restart your Eikon Desktop and test it again.
If it does not help, please enable debug log on your Eikon Desktop (following the steps in https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv)
Then please browse to the SXS log file as @Jirapongse mentioned.
Sample path to the log file on my machine - C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.20220819.094841.p44564
If everything looks good but you still cannot connect to the SXS service, it may be blocked by your company Firewall or network policy.
thanks @Jirapongse, issue resolved by changing port to '9001'
thanks @chavalit-jintamalit , issue resolved by changing port to '9001'
