Read Timeout error

Hi,

I am launching the exact same program that works perfectly on other laptops with a new laptop to download Ownership data and got this error message:

[MainThread 7772] HTTP TimeoutException: TimeoutException on HTTP request: ReadTimeout('').

I tried set_timeout to longer but this didn't solve the problem. From local logs, there is only one SxS file with only one line of start node. What else can I do for troubleshooting? What is the problem here?

I would very much appreciate any input and help.

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Accepted answers

Jirapongse

@lis-tisem-eikon5

Have you set the "Trace Level" to "4 - Debug"?

First, we need to make sure the API proxy service is running properly by checking the SxS log file, as mentioned in the Eikon Data API(Python) Troubleshooting guide.

Then, enable logging in Eikon Data API to verify the problem.

ek.set_log_level(1)

All comments

Jirapongse

@lis-tisem-eikon5

Have you set the "Trace Level" to "4 - Debug"?

First, we need to make sure the API proxy service is running properly by checking the SxS log file, as mentioned in the Eikon Data API(Python) Troubleshooting guide.

Then, enable logging in Eikon Data API to verify the problem.

ek.set_log_level(1)

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