StreamingPrices unknown subscription

Hello,

My coworkers and I are facing an issue when we try to execute the StreamingPrices function on a Python local environment.

Here is a typical example of what I am trying to run:

import eikon as ek

import pandas as pd



ek.set_app_key('my_api_key')



def get_eikon_data(contract, fields):



                streaming_prices = ek.StreamingPrices(

                    instruments=[contract],

                    fields=fields)

                streaming_prices.open()

                df = streaming_prices.get_snapshot().rename(columns={"Instrument": "Contract",

                                                                      "CF_TIME": "Timestamp",

                                                                      "ACVOL_1": "Volume"})

        return df

get_eikon_data('CLc1', ["ASK", "BID", "ACVOL_1", "CF_TIME"])

Now, here is the output we get: “Receive status message for unknown subscription id 2”

When running the logs, we get more details as followed:

2023-07-17 15:51:55,525 P[22328] [MainThread 20192] StreamingPrices : open streaming on ['CLc1']

2023-07-17 15:51:55,526 P[22328] [MainThread 20192] Open asynchronously StreamingSinglePrice 1 to CLc1

2023-07-17 15:51:55,526 P[22328] [MainThread 20192] Open asynchronously ItemStream 1 to CLc1

2023-07-17 15:51:55,526 P[22328] [MainThread 20192] Create StreamConnection...

2023-07-17 15:51:55,527 P[22328] [MainThread 20192] Register streaming session 1

2023-07-17 15:51:55,527 P[22328] [WebSocket 0 23228] Streaming session 1 waits for start event

2023-07-17 15:51:55,527 P[22328] [MainThread 20192] Streaming is started

2023-07-17 15:51:55,731 P[22328] [MainThread 20192] WAIT FOR LOGIN EVENT

2023-07-17 15:51:55,731 P[22328] [WebSocket 0 23228] Streaming session 1 received start event, then open websocket.

2023-07-17 15:51:55,732 P[22328] [WebSocket 0 23228] Websocket connection open with headers ['User-Agent: Python', 'x-tr-applicationid: 13cb6c0016ba4c24a1595ec5c879e49756ed2c9f'] and cookie None

2023-07-17 15:51:55,734 P[22328] [WebSocket 0 23228] WebSocket for streaming session 1 was opened to server: ws://127.0.0.1:9060/api/v1/data/streaming/pricing/WebSocket

2023-07-17 15:51:55,735 P[22328] [WebSocket 0 23228] Send request: {'ID': 2, 'Domain': 'Login', 'Key': {'Name': 'john doe', 'Elements': {'AppKey': 'my_api_key', 'ApplicationId': '256', 'Position': '10.91.12.212/GVA-D191095'}}}

2023-07-17 15:51:55,789 P[22328] [WebSocket 0 23228] Receive message from Web Socket

2023-07-17 15:51:55,789 P[22328] [WebSocket 0 23228] Receive message for login 2: {'ID': 2, 'State': {'Code': 'ConnectionError', 'Data': 'Suspect', 'Stream': 'Closed', 'Text': 'Cannot establish connection to the platform'}, 'Type': 'Status'}

2023-07-17 15:51:55,789 P[22328] [WebSocket 0 23228] Received status message:

{'Code': 'ConnectionError', 'Data': 'Suspect', 'Stream': 'Closed', 'Text': 'Cannot establish connection to the platform'}

2023-07-17 15:51:55,790 P[22328] [WebSocket 0 23228] Receive status message for unknown subscription id 2

The only thing I replaced is my API key. Everything else including john doe is from the logs.

Can you please check that out?

Many thanks.