Unable to install refinitiv.data in python.

alex.nae01
alex.nae01 LSEG
in Refinitiv Data Platform Libraries

I am unable to install refinitiv.data in python. I am currently using pip install refinitiv.data. I have attempted to install this in pycharm, spyder, and cmd/terminal.

Any help would be greatly appreciated. Please see attachederror-11.pngerror-1.png images for the error

Tagged:

Best Answer

  • pf
    pf LSEG
    Answer ✓

    Hi @alex.nae01 ,

    This issue occurs from time to time but it's out of our scope.
    One way to bypass it is to install blocking dependency before retrying refinitiv-data install.

    pip install numpy
    ...
    pip install refinitiv-data

    Note that when you want to install a new version, it's recommended to use following command line:

    pip install --upgrade refinitiv-data

    It'll update all dependencies at the expected version too

Answers

  • alex.nae01
    alex.nae01 LSEG

    Hi, thank you so much for your response, I have spoken with refinitiv helpdesk and they diverted me to this forum. I really dont know who I can ask for help on this. I have tried installing numpy and then refinitiv-data only to get the same error. error2.png

  • pf
    pf LSEG

    I found same error here => pkgutil library only supports Python 3.11 and older !
    Are you using Python 3.12 ?

  • alex.nae01
    alex.nae01 LSEG

    yes, yes I am, I will roll to an older version and keep you updated. thank you for your help

  • wasin.w
    wasin.w admin

    Hello @alex.nae01

    I suggest you try the Python Virtual environment tools like Anaconda or Miniconda Python distribution/package manager for manage your Python environments. With Conda, you can create multiple Python environments that use different Python and libraries versions.

    ### Example with Miniconda ###

    Step 1: Create a new environment.

    (base) C:/conda create --name RDLib python=3.10

    Step 2: Activate the RDLib environment.

    (base) C:/conda activate RDLib 
    (RDLib) C:/pip install refinitiv.data

    You can find more detail about the Python environment management from this Conda: Managing environments page.

    There is a step-by-step guide about how to setup the Refinitiv Data Library - Python on PyCharm IDE using Conda available on https://developers.lseg.com/en/article-catalog/article/how-to-set-up-python-development-project-with-pycharm page.


    I hope this information helps.

Categories