Error on handshake url http://localhost:9000/api/handshake : DesktopSessionError(1, 'Status code ...

Options

...400: App key is incorrect')

Hello,
It is bit strange that the same code with opening session via desktop workspace fetched news headlines data and for 2 days it throws credentials errors again: 1704966552946.png


I tried to disable the eikon api key in my desktop workspace in api key generator and tried with a new key in config, It still doesn't works anymore, Unfortunately.

Since this desktop.workspace picks key itself via the Refinitiv workspace app running in the background. This is causing a lot of issues unnecessarily. Is there any update that leads to this continuous issue?

Kindly provide a permanent fix to this.


Best Answer

  • raksina.samasiri
    Answer ✓

    Hi @shreesharma ,

    Thank you for participating in the forum, case number 13214913 was raised on your behalf and support team is going to contact you to assist on this.

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.