Query on ""Error occurred: Too many requests, please try again later."

alvin.ricafort
alvin.ricafort LSEG
edited April 8 in Eikon Data APIs

A UBS client raised this query "Error occurred: Too many requests, please try again later." and I had provided him info about the Eikon Data API Usage and Limits Guideline. However, he has a follow-up "Is it possible to reset my limit for today. This is urgent and ask to escalate to who could help with todays limit issue. "

 Are there means or ways that this limit can be reset?

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @alvin.ricafort

    Thank you for reaching out to us.

    You need to contact the LSEG account team or product support team to verify the limit.

    I am not sure if it can be reset. Please contact the product support team to confirm it.

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