couple of questions

mmelo
mmelo Newcomer
edited May 13 in Refinitiv Data Platform Libraries

Hi Team, BIS here. we are migrating our API from Eikon .NET to the new LSEG .NET Data Library.

we get some access denied for some instruments. is this some new right that is required?

Status for item FEIcm1 {

  "ID": 3,

  "Type": "Status",

  "Key": {

    "Service": "IDN_RDFNTS_CF",

    "Name": "FEIcm1"

  },

  "State": {

    "Stream": "Closed",

    "Data": "Suspect",

    "Code": "NotEntitled",

    "Text": "Access Denied: User req to PE(6459)"

  }

}

Also something: can we control the logs of the API? or get rid of them?

It must in the session definition, but the documentation is not explicit about that.

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Answers

  • mmelo
    mmelo Newcomer

    to note, we could get this instrument on through the Eikon API

  • Gurpreet
    Gurpreet admin

    Hello @mmelo

    The status message: Access Denied: User req to PE(6459)

    implies that the account does not have permission to the particular exchange to get the real time data. You can try using the /FEIcm1 to try to get the delayed data, or reach out to your LSEG account manager for additional data license.

  • Gurpreet
    Gurpreet admin

    Also, the application has complete control of the logs. Please see the tutorials for the LD Library to learn about logging options.

  • mmelo
    mmelo Newcomer

    Thanks for the assistance. much appreciated!

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