"The access to field(s) denied."

RogelynMayAgustin · June 12

.As per client, he can see the data in Workspace desktop but when trying to pull it in API, he is getting the error (screenshot)|

Client has relayed access for RIC AAPL.O

Client is using the below script:

events = rd.get_history(

universe=['AAPL.O'],

start=dt.date(2024, 1, 1).strftime('%Y-%m-%d'),

end=dt.date(2025, 12, 31).strftime('%Y-%m-%d'),

fields=[

'TR.EventType'

]

)

Can you please advise?

Gurpreet · June 12

@RogelynMayAgustin

The error states that the user does not have entitlements to view real time data. Here are couple of other questions with similar error and it all points to data permission issue.

https://community.developers.refinitiv.com/discussion/103872/refinitiv-data-content-library-returns-the-access-to-field-s-denied

https://community.developers.refinitiv.com/discussion/122341/rderror-error-code-1-the-access-to-fields-s-denied

This is not an API issue; I would recommend that you take it up with the product team directly.

raksina.samasiri · June 13

Hi @RogelynMayAgustin ,

Please let me add that the source of the data can be different between the Workspace application and the Data Library, so there can be the case when user have a permission to access the data in Workspace, but not via the Data Library. The best way to solve this is like my colleague mentioned, which is talking with product team regarding the entitlement.

RogelynMayAgustin · June 13

Hi @raksina.samasiri and @Gurpreet

Thank you for assisting.

As per checking client has delayed access for RIC AAPL.O

Client is asking the following:
I’m trying to use it historically with get_history(), not real time. That is still somehow connected to real time?

Can adding /AAPL.O in the code makes the script run?

Gurpreet · June 13

https://community.developers.refinitiv.com/discussion/comment/126330#Comment_126330

Are they trying to get data from the Platform or from Workspace? What session are they using. Please ask the user to tun on debug logging and provide all log messages.

Like @raksina.samasiri mentioned, the data entitlements are different across these products.

"The access to field(s) denied."

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"The access to field(s) denied."

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