No extraction files got from HistoricalReferenceReportTemplates data accesses

Hi,

We are retrieving no data from the data access:

1.Report Template

Endpoint:

/Extractions/HistoricalReferenceReportTemplates

Report template definition is:

{
    "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.HistoricalReferenceReportTemplate",
    "CompressionType": "GZip",
    "ShowColumnHeaders": true,
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_TEMPL_74383",
    "Headers": [],
    "Trailers": [],
    "ContentFields": [{
        "Format": null,
        "FieldName": "RIC"
    }, {
        "Format": null,
        "FieldName": "Exchange Code"
    }, {
        "Format": null,
        "FieldName": "Asset Category"
    }, {
        "Format": null,
        "FieldName": "Security Description"
    }, {
        "Format": null,
        "FieldName": "Inverse Rate Marker"
    }, {
        "Format": null,
        "FieldName": "Expiration Date"
    }, {
        "Format": null,
        "FieldName": "Trading Status"
    }],
    "Condition": {
        "StartDate": "2017-09-14T23:59:59.999",
        "EndDate": "2017-09-14T00:00:00.000"
    }
}

Its reponse is:

{
    "Condition": {
        "EndDate": "2017-09-14T00:00:00.000Z",
        "StartDate": "2017-09-14T23:59:59.999Z"
    },
    "Headers": [],
    "LastChangedDate": "2017-10-27T11:17:48.167Z",
    "ReportFieldCount": 7,
    "OutputFormat": "CommaSeparatedValues",
    "ContentFields": [{
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "RIC"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Exchange Code"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Asset Category"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Security Description"
    }, {
        "Justification": "Center",
        "Format": {
            "Capitalization": "None",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldTextFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Inverse Rate Marker"
    }, {
        "Justification": "Center",
        "Format": {
            "DateFormat": "dd/MM/yyyy",
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldDateFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Expiration Date"
    }, {
        "Justification": "Center",
        "Format": {
            "ThousandSeparator": "Comma",
            "UseThousandSeparator": true,
            "IntegerPlaces": 1,
            "DecimalPlaces": 0,
            "NegativeSignPosition": "Before",
            "DecimalSeparator": "Period",
            "UseLeadingZero": false,
            "UseTrailingZero": false,
            "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.ReportTemplates.ContentFieldNumberFormat"
        },
        "WidthStyle": "VariableWidth",
        "FieldName": "Trading Status"
    }],
    "Trailers": [],
    "@odata.context": "https://hosted.datascopeapi.reuters.com/RestApi/v1/$metadata#HistoricalReferenceReportTemplates/$entity",
    "ReportTemplateId": "0x05ed1a04807b3036",
    "CreateDate": "2017-10-27T11:17:48.167Z",
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_TEMPL_74383",
    "DeliveryType": "None",
    "Delimiter": "None",
    "CompressionType": "GZip",
    "TemplateTypeCode": "HRD",
    "ShowColumnHeaders": true
}

2.Schedule

{
    "TimeZone": "GMT Standard Time",
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_SCHED_77425",
    "Recurrence": {
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.SingleRecurrence",
        "ExtractionDateTime": "2017-10-27T13:17:57Z",
        "IsImmediate": true
    },
    "Trigger": {
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.ImmediateTrigger",
        "LimitReportToTodaysData": false
    },
    "ListId": "0x05ed1a033ccb3036",
    "ReportTemplateId": "0x05ed1a04807b3036"
}

Resuts for the above is:

{
    "Name": "E41890_REQUEST_SYMBOL_MARKET_INFO_373_SCHED_77425",
    "ScheduleId": "0x05ed1a053f8b3036",
    "ListId": "0x05ed1a033ccb3036",
    "LastChangeDate": "2017-10-27T11:17:51.224Z",
    "UserId": 9013852,
    "TimeZone": "GMT Standard Time",
    "ReportTemplateId": "0x05ed1a04807b3036",
    "CreateDate": "2017-10-27T11:17:51.224Z",
    "@odata.context": "https://hosted.datascopeapi.reuters.com/RestApi/v1/$metadata#Schedules/$entity",
    "Trigger": {
        "LimitReportToTodaysData": false,
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.ImmediateTrigger"
    },
    "Recurrence": {
        "IsImmediate": true,
        "ExtractionDateTime": "2017-10-27T00:00:00Z",
        "@odata.type": "#ThomsonReuters.Dss.Api.Extractions.Schedules.SingleRecurrence"
    }
}

We are not getting today any of the extraction files we used to retrieve in previous days...

The loop where the data access is checking for the completeness of the extraction never ends:

Waiting 60 seconds... Retry #1

Waiting 60 seconds... Retry #18

Waiting 60 seconds... Retry #24

...

Any idea about what is happenning?

Thanks

Regards

Ricardo