Token retrieve error

Catherine Wong · July 2018

I couldn’t retrieve a token because I got an
error on User Name. Why doesn’t my ID work?

Monika.Stankovic · July 2018

For an ID to work below criteria should be met:

ID needs to be
entered in the correct Datastream format – in capitals starting with a Z (for
example ZABC123).
Access to DSWS
requires permission to be added to the ID. If you don't have it you would need to contact your account team.

Catherine Wong · July 2018

Thank you. Now I received a token, but it seems to be way too long.

How long is the token supposed to be ?

Monika.Stankovic · July 2018

The Token is 256 characters long.

Best Answer