Handshake failed: "Forbidden: No session"

petr.doubek
petr.doubek Newcomer
in Side by Side Integration API

I'm following the Side by Side Integration API Quick Start.

  • I have Eikon running, I'm logged in
  • I have generated app key, with "Side by Side API" type
  • ping was successful
  • but the handshake request:
{
    "command": "handshake", 
    "productId": "xxx",
    "appKey": "yyy"
}

fails with 403 status and message "Forbidden: No session". Eikon shows no prompt.

Any idea what am I doing wrong?

Thanks!

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Best Answer

  • nick.zincone
    nick.zincone admin
    Answer ✓

    Hi @petr.doubek,

    I just went through the process and discovered that the instructions didn't mention to ensure JSON is selected as the format of the text. For example, ensure the following is selected:

    image

    Let us know if this helps.

    thanks.

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