Item recovery in progress...

glr
glr Newcomer
in RFA

Hi,

I am upgrading our TREP version (ads2.4.0.E1 => ads3.2.1.L1) and for some reason the new one gives me the following:

service = XXXX, item = ILS9M=, status = { state: STALE, code: NONE, text: "Item recovery in progress..."}

But the old one does not. I was wondering if maybe this is some sort of optimization (local cache maybe) that did not exist before and this is normal behavior? I checked using the manager and there are no stales.

Thank you,

Gabriel

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Best Answer

  • glr
    glr Newcomer
    Answer ✓

    Hi @Jirapongse,

    Thanks for the reply. I don not have direct access to the logs and I am not sure I am allowed to post them if they are sent to me. What I do know is that the same code under the old version does not show this msg and if I switch to the new version it does, this is reproducible each time and for almost all requested items (164 out of 190). It could be that the the new API or ADS is slower and for some reason the code makes a request too soon (I did not write the original code), I will have a look in this direction. Subsequent queries (every 2min) seem to work normally.

    Thanks,

    Gabriel

Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    From the error message, the item is stale and RFA is trying to recover the item. The reason could be the connection/service unavailable or request timeout.

    Did it happen to all subscribed items or some items of the same service?

    Please also share the full log and RFA configurations.

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