backend error. 500 Internal Server Error - with get_timeseries request

getting error code 500 today with get_timeseries request
Best Answer
-
@9029ef3d-816c-4b3d-b8a4-7e45f818c246_deprecated_4f808c3b-28a9-4202-93d8-df37ca58bc11, @igorg it appears that the underlying service feeding the time series data suffered from a high load of requests.
Should you experience this again, the workaround is to repeat the requests with a smaller set of data.
0
Answers
-
@9029ef3d-816c-4b3d-b8a4-7e45f818c246_deprecated_4f808c3b-28a9-4202-93d8-df37ca58bc11 could you show your request please?
0 -
@Zhenya Kovalyov I can confirm the problems with time series requests. We're having the same issue. Error 500 in 50% of the requests. We ran these requests every day and had no issue. Sometime to run the save request multiply times helps, sometimes does not.
0 -
let me add, they seem to have gone away now. back to normal. maybe you rebooted?
0 -
@9029ef3d-816c-4b3d-b8a4-7e45f818c246_deprecated_4f808c3b-28a9-4202-93d8-df37ca58bc11, @igorg many thanks for reporting this, we are looking into it.
0 -
@9029ef3d-816c-4b3d-b8a4-7e45f818c246_deprecated_4f808c3b-28a9-4202-93d8-df37ca58bc11, @igorg
Are you still experiencing this issue? If not, could you please accept the response by @Zhenya Kovalyov. If you're still experiencing the problem, please let us know by responding on this thread.
Thanks.0 -
I'm not. But I cannot accept it because this is not my post.
0 -
This error means there is a problem on the server side. A Server Error can be caused by any number of things from uploading the incorrect file to as bug in a piece of code. This error response is a generic "catch-all" response. The web server is telling you that something went wrong, but it's not sure exactly what that is. If you have root access, you should review your web server's error logs to get more information about this. If you are using shared hosting plan, you should contact your host to get more information. The best way to debug the error depends upon the server and what's actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.
0
Categories
- All Categories
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 33 Data Model Discovery
- 682 Datastream
- 1.4K DSS
- 613 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 248 ETA
- 552 WebSocket API
- 37 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.8K Refinitiv Data Platform
- 622 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 26 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 191 TREP Infrastructure
- 228 TRKD
- 915 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 84 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛