Connection Down for EZD
Hi team,
Recently, we suddenly have an issue with ezd market data consuming (elektron eta api). Since last Thursday, the consumer keep showing following message, and we cannot get any market data since then.
Connection up! Channel fd=10
Connection down, reconnecting. Channel fd=10
From ezd log, I can see message as follow,
Channel initialization failed for socket 10 to host amers1.streaming-ec.cp.thomsonreuters.com error code -1. Text: <Impl/ripcsslutils.c:932> ripc11SSLInitConnection error on SSL_connect SSL Error: 5 retVal: -1 errno: 104
Socket 10 trying other hosts due to host connection failure for host amers1.streaming-ec.cp.thomsonreuters.com.
Channel initialization failed for socket 10 to host amers2.streaming-ec.cp.thomsonreuters.com error code -1. Text: <Impl/ripcsslutils.c:932> ripc11SSLInitConnection error on SSL_connect SSL Error: 5 retVal: -1 errno: 104
Socket 10 trying other hosts due to host connection failure for host amers2.streaming-ec.cp.thomsonreuters.com.
Secure Channel failure: no more hosts to try.
Disconnecting secure channel attempt. Disconnecting user socket 9 from host 127.0.0.1. Reason: Unable to attempt any more secure connections
Can you help us understand what happens here?
Thanks,
Jerry
0
Best Answer
-
From the log file, EZD is unable to connect to amers1.streaming-ec.cp.thomsonreuters.com and amers2.streaming-ec.cp.thomsonreuters.com which are data feed servers for EZD. Therefore, it cut a connection from the application.
Please submit a query directly to the EZD support team via Get Support to verify the problem.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 685 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 252 ETA
- 556 WebSocket API
- 38 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 652 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 27 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 193 TREP Infrastructure
- 228 TRKD
- 917 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛