limit is 2

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vstefanini
vstefanini Newcomer
in DSS

This is an urgent support request.

We are testing the following endpoints:

https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractWithNotes

https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractRaw

https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/ExtractWithNotesResult

and we get this message error:

{"error":{"message":"Failure reason: UserExtractionLimitExceeded: 9019523 has 2 ET2 extractions, limit is 2"}}

Is it possible to increase the limit, as we need to make 7 requests to retrieve all the data?

DSS ID: 9019523

Watching: @davet1

Tagged:

Best Answer

  • Christiaan Meihsl
    Christiaan Meihsl LSEG
    Answer ✓

    @vstefanini,

    I'm sorry, it is not possible to increase the limit.

    You cannot submit a request when you encounter this error. Note also that the limit is for concurrently running extractions; the number of running requests is only decreased by 1 when an extraction is complete.

    From the Best Practices and Limits document page 9:

    When a user reaches his or her limit for the number of extraction requests for a report template type, any additional extraction request that he or she submits against that template type will fail, with the extraction notes explaining why it failed. If the user submitted the request via the REST or SOAP API, the over-the limit request will return HTTP status 429 with a description of the problem. Once any request ends, the tally of submitted requests is reduced by one, enabling the user to successfully submit an additional request.

    Please also note that the error message is wrong, the limit is 1.

Answers

  • vstefanini
    vstefanini Newcomer

    Hi @Christiaan Meihsl,

    Thanks for your reply.

    How can we manage concurrent extractions from multiple environments (e.g. Staging, UAT, FUAT and Production)?

    We will need to be able to make at least one concurrent extraction from each environment, as we don't want to affect Production while we test on Staging, for instance.

    How can we achieve that?

    Looking forward to receiving your reply.

    Thanks.

  • Christiaan Meihsl
    Christiaan Meihsl LSEG
    https://community.developers.refinitiv.com/discussion/comment/38698#Comment_38698

    @vstefanini,

    The limits apply to a single user account, it does not matter in which environment it is. If you run concurrent requests from multiple environments using the same account, the overall number of concurrent requests must stay within the limit.

    You could maybe achieve that by scheduling requests to run at different times of day depending on the environment.

    The only way to achieve concurrent requests with a limit applying to each environment would be to use a separate account for each environment. For this I suggest you contact your account manager.

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