AdxRtList Source Down. What to do?

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igorg
igorg Advocate
in Eikon COM

There is my question related to this one : https://community.developers.refinitiv.com/questions/33947/adxrtlist-what-rt-item-stale-means.html

So, I request for an image for a list of the tickers. There is a callback function that parses a response. To avoid Stale items, I've added source status check GetSourceStatus() to the callback function before any parsing done.

Here is what happened today:

I ran 5 requests one after another. 4 worked fine. 5th got me RT_SOURCE_DOWN.

So I discarded the data and re-ran it again 4 times with the same problem. Then I destroyed the Rtx object and created new one. That new one gave me the same behavior - RT_SOURCE_DOWN for all next requests. (note: I delete the object but do not release it. If I release it, I cannot create new . There was another ticket on the forum)

At this point I don't know how to recovery from this state. The only thing that always help - restart Eikon and application.

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Best Answer

  • Zhenya Kovalyov
    Zhenya Kovalyov LSEG
    Answer ✓

    @igorg

    a. Close Eikon completely

    b. You will need to configure the logs, if have not already. Go to Start > Thomson Reuters > Configuration Manager app and open the Logs tab.

    Thomson Reuters Desktop - level 4

    PIXL - all messages

    RFA - activate RFA logs

    AdminX-RT - All

    c. Remove all logs from %PROGRAMDATA%\Thomson Reuters\Eikon Data\Logs\

    d. Start Eikon and try to reproduce the error;

    Once this is done, contact myself or Alex by email, we will get someone to look into this.

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