REDI desktop stuck when I trying to stream position out

pinzhang.wang
pinzhang.wang Newcomer
in REDI API

Recently , we are
developing the program to extract information from REDI API. I am using the
sample code given on the github. But my redi plus terminal always get stuck
when I ran the code.

Could you help me
find someone have a better knowledge about this issue?

I attached the link
for the code I used. https://github.com/Refinitiv-API-Samples/Example.REDI.CSharp.Examples/tree/master/REDIConsolePositions

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Best Answer

  • zoya faberov
    zoya faberov ✭✭✭✭✭
    Answer ✓

    It was determined, with @pinzhang.wang 's help, that the behavior, that was observed from time to time, was most likely caused by pressing insert on command shell that was running REDIConsolePositions example, and effectively stopping the example from dispatching updates, and causing the freeze on REDIPlus desktop.

Answers

  • zoya faberov
    zoya faberov ✭✭✭✭✭

    Hello @pinzhang.wang,

    Not able to reproduce this.

    In order for us to understand what you are seeing, we will need to reproduce it, let us start by collecting more info.

    Please provide any info that is relevant for us to try to reproduce, including but not limited to:

    • Version of REDIPlus (are you on the latest update), OS
    • What do you see on the console window when this happens
    • Are you able to go into C:\Users\u8005173\AppData\Local\REDI Tech\Logs\Aug 15 2019\YOURUSER and review if any errors were reported either in REDIOleDB log or REDIManaged log, except for IPlanet errors, these you can disregard at present.
  • pinzhang.wang
    pinzhang.wang Newcomer
    https://community.developers.refinitiv.com/discussion/comment/47379#Comment_47379

    I am not what I found is the right or not.

    Version: 9.61.36.36

    I didn't see any error on the console window.

    errors I found are here:

    ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set Cookie Name: iPlanetDirectoryPro Value: AQIC5wM2LY4Sfcyh48bT7qQI81cgsjqx43qV8KTyy4VevMo%3D%40AAJTSQACMTAAAlNLABM2MTA1NTY1MTkyOTgyMjIxNjMwAAJTMQACMjc%3D%23;Path=/;Domain=.cpc.hdc.reuint.com;Expires=Tue, 02-Sep-2087 12:30:58 GMT
    ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - ERROR CODE: 87
    ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set Cookie Name: iPlanetDirectoryPro Value: AQIC5wM2LY4Sfcyh48bT7qQI81cgsjqx43qV8KTyy4VevMo%3D%40AAJTSQACMTAAAlNLABM2MTA1NTY1MTkyOTgyMjIxNjMwAAJTMQACMjc%3D%23;Path=/;Domain=.cpc.ntc.reuint.com;Expires=Tue, 02-Sep-2087 12:30:58 GMT
    ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - ERROR CODE: 87
    ERROR-2019-08-15 10:16:58,747-[RT.Openfin.Infrastructure.Services.CookieService] - Failed to set

  • zoya faberov
    zoya faberov ✭✭✭✭✭

    It was determined, with @pinzhang.wang 's help, that the behavior, that was observed from time to time, was most likely caused by pressing insert on command shell that was running REDIConsolePositions example, and effectively stopping the example from dispatching updates, and causing the freeze on REDIPlus desktop.

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