No Portinuse file

@r_p_s

According to this thread, Eikon API was supported in all variants except for Eikon Core and Eikon for Exchanges.

Moreover, refer to this thread, you may need to verify the version of Eikon. To use Eikon Data APIs you need to update your Eikon to v4.0.42 or higher.

However, you need to contact your Refinitiv's account team for confirmation.

@r_p_s

Please follow steps in this article: Eikon Data API(Python) Troubleshooting | Refinitiv to enable debug log in Eikon. From the log file, we can verify the problem.

From the log file, your subscription only supports SIDEBYSIDE API (http://127.0.0.1:9000/sxs/v1). It doesn't support APIPROXY.

[2019-10-10 02:56:53.901|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=5 data~={"callId":5,"value":"SIDEBYSIDE","action":"ReturnCall"}
[2019-10-10 02:56:53.940|1|api-svc|2|DEBUG] [bus] onCallback name=sxs:GetSetting callId=6 data~={"callId":6,"value":"","action":"ReturnCall"}
[2019-10-10 02:56:53.970|1|api-svc|1|INFO] PO: SIDEBYSIDE
[2019-10-10 02:56:54.003|1|api-svc|3|DEBUG] create SIDEBYSIDE
[2019-10-10 02:56:54.024|1|api-svc|2|DEBUG] [bus] channel=/desktopsxs name=sxs:GetSetting callId=7 data={"settingName":"KOBRA.APPLICATION.DESKTOPSXS.ENCRYPTION.DISABLED","provider":"Configuration","isVersioning":false,"action":"GetSetting"}

The log that supports Eikon Data API looks like: