Getting invalid_token error while running test example timeseries.py

debashish.bisoi
debashish.bisoi Explorer
in Refinitiv Data Platform

Traceback (most recent call last):

File "timeSeries.py", line 37, in <module>

accessToken = edpToken.getToken();

File "C:\Users\dbisoi\Downloads\QuickStart\edpToken.py", line 128, in getToken

tknObject = _requestNewToken(None);

File "C:\Users\dbisoi\Downloads\QuickStart\edpToken.py", line 55, in _requestNewToken

raise Exception("Failed to get access token {0} - {1}".format(response.status_code, response.text));

Exception: Failed to get access token 401 - {"error":"invalid_client" ,"error_description":"Invalid Application Credential." }

AM passing the Application id generated from https://amers2.apps.cp.thomsonreuters.com/apps/AppkeyGenerator

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Best Answer

  • umer.nalla
    umer.nalla LSEG
    Answer ✓

    Hi @debashish.bisoi

    The example you are trying to run is connecting to the Refinitiv Data Platform to request Time Series data.

    To connect to the Refinitiv Data Platform you need the appropriate account type - your Eikon userID may not be permissioned for this access.

    Have you spoken to your Refinitiv Account team regards accessing the Refinitiv Data Platform? Have they granted you the relevant access? You would have received an email similar to the one below with a MachineID and link to set your password etc:

    image

    If you want to use your Eikon Account to get data from Eikon using an API, then I recommend you refer to the Eikon Data API documentation and quickstart. You will also find a tutorial section which covers Timeseries here

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